AI News

5 Ways Artificial Intelligence Boosts Contact Centers Customer service roles are often stressful, especially in today’s economic climate where retention and repeat business are key. To ease the workload, Crisp’s latest update features a refreshed user interface (UI) with lighter colours and streamlined elements that provide a calm and efficient workspace. Asteria plans to help …

How can banks generate greater value through improved customer service Global Weiterlesen »

Slack Technologies S-1 Reveals $250 Million AWS Cloud Deal Our community is about connecting people through open and thoughtful conversations. We want our readers to share their views and exchange ideas and facts in a safe space. CrowdStrike crisis.He was assistant editor of The Sunday Times’ technology section, editor of PC Pro magazine and has …

Slack has quietly invested in a chatbot company Weiterlesen »

Why neural networks arent fit for natural language understanding We picked Stanford CoreNLP for its comprehensive suite of linguistic analysis tools, which allow for detailed text processing and multilingual support. As an open-source, Java-based library, it’s ideal for developers seeking to perform in-depth linguistic tasks without the need for deep learning models. Its scalability and …

Samsung SDS to Expand its Intelligent AI Contact Center Business USA Weiterlesen »